Privacy Policy
Last updated: July 7, 2025
1. Introduction
TurnUp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Event details and preferences
- Payment information
- Communication preferences
- Feedback and reviews
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website information
- Cookies and similar technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and managing our event hosting services
- Processing bookings and payments
- Communicating with you about your events
- Sending promotional materials and updates
- Improving our website and services
- Ensuring security and preventing fraud
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or acquisition, your information may be transferred
- Consent: We may share information with your explicit consent
5. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure servers and networks
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie settings through your browser preferences.
7. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Phone: +91 7306068897, +91 9745123799
Address: 1/16, Pallickal H, Block 4, Matoor Road, Matoor, Kalady, Ernakulam, Kerala - 683574